Useful Links

http://www.doverdealadvice.co.uk/contactus.html

 

Helplines

Mental Health Matters

0800 107 0160
24/7 Helpline
Email: timeonline@mentalhealthmatters.co.uk (email support)

Samaritans

08457 90 90 90
24/7 Helpline
32 Northgate, Canterbury, Kent CT1 1BL
(Drop in support 9am-6pm except Tuesdays)

CALM Helpline

0800 585858
Open 5pm-3am
Helpline for young men who are depressed or suicidal.
www.thecalmzone.net

TESS (text and email support service)

07800 472 908
Text and email support for young girls under 25.
www.selfinjurysupport.org.uk

National self-harm network

0800 622 6000
www.uk-sobs.org.uk/ 

No Panic

0800 138 8889
Open every day 10am-10pm
Helpline for people with Anxiety disorders.


 

Bereavement

CRUSE Canterbury

0845 603 0024
Support around grief and bereavement.
www.crusebereavementcare.org.uk/index.html
Email support from helpline@cruse.org.uk

Survivors of Bereavement by Suicide

0844 561 6855
Open 9am-9pm every day.
Offering emotional and practical support.

Child Death Helpline

0800 282 986
www.childdeathhelpline.org.uk/

The Compassionate Friends

0845 123 2304
Supporting bereaved parents and their families after a child dies.
www.tcf.org.uk/


 

General Advice including Housing, Finances, Debt

Umbrella Centre

Café, activities, talks and emotional support.
Canterbury Umbrella Centre, St Peter’s Place, Canterbury
01227 767 660
www.canterburyumbrella.co.uk

Herne Bay Umbrella Centre, 54 William Street, Herne Bay
01227 370 200
www.hernebayumbrella.btck.co.uk/

Whitstable Umbrella Centre, St Mary’s Hall, Oxford Street
01227 274 880
www.whitstableumbrella.co.uk/

Faversham Umbrella Centre, Court Street,
01795 531 811
www.faversham.org/community/clubs/Umbrella.aspx

Canterbury City Council

01227 862 000
www.canterbury.gov.uk
Benefits, council tax, housing issues
Canterbury Council Offices, Military Road, Canterbury CT1 1YW, Mon – Fri 8.30am – 5pm
Herne Bay, William Street, Herne Bay CT6 5NX, Mon – Fri 8.45am – 4.45pm
Whitstable Library, 31-33 Oxford Street, Whitstable CT5 1D, Tues and Fri 9.15am – 12pm and 1pm to 4.45pm

Swale Borough Council

01795 417 890
www.swale.gov.uk/

Benefits, council tax, housing issues for Faversham area
Swale Borough Council, Swale House, East Street, Sittingbourne ME10 3HT

Credit Counselling Service

0800 138 1111
www.cccs.co.uk
Free national confidential debt counselling service.

Stop Loan Sharks

0300 555 222
Report Loan Sharks in confidence (local call rate).
Or email reportaloanshark@stoploansharks.gov.uk

Citizens Advice Bureau

0844 499 4128
www.citizensadvice.org.uk
Free advice regarding rights and responsibilities.

Canterbury, 3 Westgate Hall Road
01227 452 762
Email: canterburycab@cabnet.org.uk
www.canterburycitizensadvice.org

Kent, 26 Victoria Road, Deal, Kent, CT147BJ
www.doverdealadvice.co.uk/contactus.html

Whitstable, Library, Oxford Street, CT5 1DB.
01227 740 647
Herne Bay, 185/187 High Street,
01227 740 647
Drop-ins 9.45am-1pm Mon – Thurs
Faversham, 43 Stone Street
01795 597 953
Drop-ins 10am-14.30pm Mon, Wed, Fri
www.cabinswale.org.uk

Community legal advice

0845 345 4345
(Monday to Friday 9am to 8pm, Saturday 9am to 12.30pm)
Email: help@communitylegaladvice.org.uk
Free specialist advice from legal advisers on issues including: benefits and tax credits; debt, education; housing; employment; and family problems.

Shelter

03445 151 444
Housing and homelessness advice.
Nearest service is in Ashford.
www.shelter.org.uk

Porchlight

24-hour helpline
0800 567 7699

Homelessness support and support for vulnerable people.

01227 760 078
www.porchlight.org.uk/

Floating Support (Kent County Council)

08458 247 100

Housing support

www.kent.gov.uk

Catching Lives

01227 464 904
www.catchinglives.org/
Supporting the homeless in and around Canterbury.

Kent Refugee Action Network

07577 982 0005
Email: jessicamaddocks@gmail.com


 

Health and Leisure

Move to Improve

01795 590 212
Addaction-run Health Walk, Faversham, meet @ Post Office on a Friday at 10am for an hour-long walk, and coffee and tea afterwards.

HealthWalks

0800 849 4000
Dover District Council – Get Walking
HealthWalks are free, short, volunteer-led, local walks aimed at those who wish to be more active.

Active Life Ltd

Active Life run leisure centres in the area:
Kingsmead Leisure Centre, Kingsmead Road, Canterbury
01227 769 818
Whitstable Sports Centre, Bellvue Road, Whitstable
01227 274 394
Whitstable Swimming Pool, Tower Parade, Whitstable
01227 772 442
Bay Sports Centre, Herne Bay
Herons Leisure Centre, Herne Bay                                  

Expert Patients Programme (NHS)

01233 667 808
Email:kcht.epp@nhs.net
Email: jane.reynolds@kentcht.nhs.uk
www.expertpatients.co.uk
The Expert Patients Programme is a free, peer-led programme designed to teach people with long-term health conditions to share their experiences and learn ways of managing their condition.

Health Trainers (NHS)

0800 849 4000
Email: eck-pct.healthtrainers@nhs.net                                                                       
(option three)
Up to six free sessions on emotional wellbeing, healthy lifestyle, exercise, losing weight, sexual health, stopping smoking, drug and alcohol issues.

NHS Direct

0845 46 47
www.nhsdirect.nhs.uk


Specialist Health Advice

The Stroke Association, Kent & Canterbury Hospital

0303 3033 100          
Information and advice weekdays, 9am-5pm, information about groups in Whitstable and Herne Bay.
www.stroke.org.uk online forum

Canterbury family and carers group

01227 783 023
Email: marta.skrzypiec@stroke.org.uk

Macmillan Cancer Support

0808 808 00 00
www.macmillan.org.uk

Support line open weekdays, 9am-8pm, for support and advice. Macmillan also runs a range of support groups across Kent.

Kent Association for the Blind (KAB)

01227 792 679
www.kab.org.uk
Herne Bay Blind Club Fridays 1.30pm-3.30pm
Velma Hawkings
(Rehabilitation, leisure and social support)

Dyslexia East Kent Support

0845 0038 979
www.dyslexia-east-kent.org.uk
(information and resources)

Mencap

01843 224482
www.eastkentmencap.co.uk

Community activities and domiciliary support.
Email: info@eastkentmencap.co.uk

Kent Autistic Trust

01634 405 168
Email: office@kentautistic.com


Resources, assessments and support

Diabetes UK

07979 553 711 
www.canterbury-and-coastal.diabetesukgroup.org

Canterbury and Coastal Group – social support and education.
Usually meet at the Marine Hotel, Whitstable bi-monthly on the 2nd Tuesday.

Fibromyalgia Support Net

www.fibromyalgia-support.net
Email: info@fibromyalgia-kent-uk.co.uk
Online practical information and support.


Disability Support

Disabled Living Foundation

0845 130 9177
Advice, information and training on daily-living aids.
www.dlf.org.uk/

Radar

020 7250 3222
Disability rights organisation, run by disabled people.
www.radar.org.uk/


Carers’ Support

Cross Roads Care

08450 956 700
Email: eastkent@crossroads.org.uk
www.crossroads.org.uk

Volcare Carers Respite

01227 749 400
Free respite support.

Kent Carers Emergency Card

01622 685 276

Children & Young People

Addaction Young Persons’ Services

Addaction Young Person's Services

Addaction provides friendly and expert advice and information about drugs and alcohol.
Visit: www.youngaddaction.org.uk

South and East Kent 01227 456744

North/West Kent and Medway 01634 338640

Bromley BYPASS 020 8460 9952

Greenwich 020 8921 6907

Feltham Young Offenders’ Institution 020 8844 5415

Visit www.kca.org.uk for a full list of our services.

Sure Start

01227 475 550
Email: janine.hodges@canterbury.gov.uk
Numerous centres across Canterbury and coastal providing baby groups, relaxation, self-development, domestic violence and post natal depression groups.

HomeStart Canterbury

01227 472 050 
www.homestartcanterbury.org/
Local support for parents with at least one child under 5.

NetMums

Based online. Parents sign up to receive advice, support, community groups news and events calendar.

Connexions

01227 264 224
cxk.org/connexions
Help and advice for 13-19 year olds on learning, living, and working.

Family Welfare Association

01227 370 987

Childline

0800 1111
www.childline.org.uk

Family Lives

0808 800 2222
www.familylives.org.uk/
Family Lives is a national charity providing help and support in all aspects of family life.

Care Confidential

0800 4000 999
Counselling and support for pregnancy and post-abortion.
www.careconfidential.com

Windchimes

01227 741 748
Windchimes is a disabled children’s resource centre and short breaks unit in Herne Bay.


Older Adults

Age UK

Canterbury Age UK, The Centre, Castle Row, Canterbury, Kent CT1 2QY
01227 462 368
Faversham, 2 Middle Row, Faversham, Kent ME13 7AJ
01795 532 766
Whitstable The Connie Packington Day Centre Whitstable, Kent CT5 4LZ
01227 272 055
Herne Bay Age UK, 16 Reculver Road, Herne Bay, Kent CT6 6LE
01227 749 590
www.ageuk.org.uk/


Activities, befriending and advice.

East Kent 50+ Project

01843 228 083
This project offers residents in Romney Marsh aged over 50 years free and confidential advice and information. It can help with welfare, benefits, housing, debt and more.

CROP – Citizens Rights for Older People

01227 789 777
www.cropkent.org.uk/

Advocacy service for people aged over 60. Offers assistance with financial matters, completing forms, making a complaint, dealing with family conflict, negotiating care or moving to sheltered accommodation or residential care.

Alzheimer’s Society

0845 300 0336
www.alzheimers.org.uk
Information, support and signposting helpline for people living with dementia and their family and friends, open weekdays 8.30am – 6.30pm.
www.kent.gov.uk
Offering local support, information on day centres, respite and social services in Kent.

Whitstable Voluntary Car Scheme  

01227 264 743
The service enables elderly or disabled people or anyone who cannot access public transport to get to essential medical appointments, as well as other activities, if resources permit.
www.whitstablevc.org.uk


Alcohol, Substance Misuse & Gambling

Addaction Substance Misuse

01227 454 740
canterbury@kca.org.uk
Services including advice, counselling, blood borne virus testing, drug intervention programme, harm reduction and key working.
(Open Monday, Tuesday Wednesday and Friday 8am – 9pm)

CRI East Kent Alcohol Service

01227 473 820
Contact maria.thomas@cri.org.uk for a referral form
Support groups, psychosocial interventions, family therapy, assessments for detox programmes.

Drink Aware

020 7766 9900
Facts and information.

AA National Helpline

0845 769 7555
www.alcoholics-anonymous.org.uk/

Support groups for people who wish to recover from alcoholism, a place to share your own experience, strength and hope.

Gamcare

0808 8020 133
GamCare provides support, information and advice to anyone with a gambling problem. The helpline is open 8am to midnight, 7 days a week.

FRANK

0800 77 66 00
www.talktofrank.com/
Friendly, confidential drug advice.

Drinkline

0800 917 8282
Information and support helpline open 24/7.


Domestic Abuse

National Domestic Violence Helpline

0808 200 0247
www.nationaldomesticviolencehelpline.org.uk/

24-hour National Domestic Violence Helpline for women experiencing domestic violence, their family, friends, colleagues and others calling on their behalf.

East Kent Rape Line

0800 458 28 18 (helpline)
01227 450 400 (support line)
www.eastkentrapeline.com/
Helpline and counselling for survivors of rape and abuse.

Rising Sun

01227 452 852
www.risingsunkent.com/
Counselling for victims of domestic abuse and their families.

Family Matters

01474 537 392
www.familymattersuk.org/
Support and counselling for child and adult survivors of rape and abuse.

Action on Elder Abuse

0808 808 8141
www.elderabuse.org.uk/
Helpline for support and advice.

The Freedom Programme

0808 2000 247 (24-hour)
www.freedomprogramme.co.uk
This is a free programme for people who are suffering, or who have suffered from, physical or emotional abuse from their partners. Nearest course is in Bromley, but material can be accessed online.

Mankind Initiative

01823 334 244
www.mankind.org.uk

Confidential helpline for men suffering from domestic violence or domestic abuse by their current or former wife or partner (including same-sex partner).
Helpline open weekdays 10am-4pm, 7pm-9pm.

Men’s Advice Line

0808 801 0327
www.mensadviceline.org.uk

Advice and emotional support for male victims of domestic violence or abuse.
Email: info@mensadviceline.org.uk
(Weekdays 10am-1pm, 2pm-5pm)

Respect

0808 802 4040
Helpline open (Weekdays 10am-1pm, 2pm-5pm)
Email: info@respectphoneline.org.uk
Confidential help and advice for domestic violence perpetrator
Respect.uk.net

Everyman Project

0207 263 8884
www.everymanproject.co.uk
Email: everymanproject@btopenworld.com
(Open Monday 10am-, Tuesday 10am-3pm, Wednesday 10am- 5pm, Thursday 10am-5pm)
Help men change their angry, abusive or violent behaviour.
30-week therapeutic counselling programme in London, self-help material available online. (10 – 50 per session.)

Broken Rainbow

0845 260 4460
(for lesbian, gay, bi-sexual, transgender victims of domestic violence).
Remember, if you or someone else is in immediate danger of being harmed, call 999


Employment, Voluntary Work & Education

Shaw Trust

01225 716 300
www.shaw-trust.org.uk
Supports disabled and disadvantaged people to prepare for and find employment.

Canterbury and Herne Bay Volunteer Bureau

www.canterburyvolunteercentre.org
Canterbury hub, Simmonds Road, Canterbury, Kent
01227 452 278
Herne Bay hub, 16 Reculver Road, Herne Bay, Kent
01227 473 701
Whitstable hub, St. Marys Hall – Oxford Street, Whitstable, Kent
01227 772 248

Kent Adult Education

0845 606 5606
www.kentadulteducation.co.uk

Offer a variety of courses: 1/3 of the cost can be deducted with a health referral form completed by a practitioner.

Directgov

www.direct.gov.uk/employment

Stepping Stone Project at Umbrella Centre

01795 531 811
Helping people with mental health Stepping Stone Project at Umbrella Centre.


Armed Forces Support

SSAFA Forces Help

01795 532 786
Email: info@ssafa.org.uk

Royal British Legion

01622 795 900
Providing employability, training and support to Armed Forces.

Big White Wall

Online early intervention service for veterans, serving personal and their families who are experiencing psychological distress.
www.bigwhitewall.com
01622 795 900