Useful Links

Mental Wellbeing and General Support

Rethink Mental Health Services

01843 229 402

This service supports people who are recovering from mental illness to access and sustain meaningful activity. This could be paid work, voluntary work or training and educational opportunities.

Speak Up CIC

01843 609 359

Befriending groups and mental health user representation.
Contact Maggie Gallant on the telephone number above or Email: maggie@speakupcic.co.uk
Offer a wide range of services, groups and forums.
All sorts of groups to meet the needs of all sorts of people.

The Skillnet Group

01304 242 316

“Live the same kind of life as anyone else, which includes having relationships, friendships and enjoying leisure and social activities.”
Skillnet Group Community Interest Company supports people with and without learning difficulties to work together to make differences.
Contact Michelle Abbott Email: info@skillnetgroup.co.uk
Skillnet provides a range of accredited educational and music courses.

Mental Health Matters Helpline Number

0800 107 0160 (24-hours).

Thanet Community Support Partnership

01843 597 115

Adult Social Services

01843 860 000

St Peter’s House
Offer advice and information around disability, childcare, age concerns and mental health.

Richmond Fellowship Thanet Day Service

01843 280 022

Social activities and days out for people with mental health problems.
Contact Terry Balby Email: terry.balby@RichmondFellowship.org.uk
Self-referrals welcome.

Still Waters Counselling

01843 229 944 or 07768 848 045

Still Waters is a professional and affordable counselling and therapy service operating in the community of Thanet, run for the community. It is a Christian counselling service, but does not emphasise this religious perspective; it simply aims to teach people evidence-based techniques through counselling to improve their wellbeing. Therefore it is suitable for anyone with other religious or non-religious beliefs. Practical workshops such as pottery are also available.
We cater for a great variety of counselling needs including, but not limited to, separation and marriage difficulties, bereavement, personal loss and more.
enquiries@bystillwaters.co.uk

Cruse Bereavement

National helpline on 0844 477 9400.
Young people’s freephone helpline 0808 808 1677

Cruse is a national charity that provides advice, information and support to anyone who has been bereaved (children, young people and adults), whenever or however then death occurred. The service is provided by trained, experienced volunteers, and is confidential and free.

 



General advice including housing, finances, debt

Advice on Community Services

Linda Dalton Community Links Worker 07595 780 038

Porchlight

24-hour helpline 0800 5677 699

Citizens Advice Bureau

www.citizensadvice.org.uk

Dover and Deal Citizens Advice

Drop In in Margate Old Town, Monday – Thursday 9.30am-11.30am. They will give a ten minute appointment to do a quick needs assessment and signpost you if necessary.

Danni Crosland at the CAB

01843 225 973
Email: edfadviser@thanet.cabnet.org.uk
Money management specialist and EDF Energy consultant.

Thanet Gateway Plus

24-hour contact centre 08458 247 202

Cecil Street, Margate, Kent CT9 1RE
Opening Times Monday-Friday 9am-6pm, plus 9am–5pm Saturday
Drop in
for information and advice on Housing Benefit, Council Tax, Environmental Health, Waste Collection Services and much more.

Housing Thanet Council

01843 577 277

Home Debt Help

01843 577 277

Drop in and see them at the Gateway every Tuesday 9am-1pm.

Shelter

03445 151 444

St Paul’s Community Trust

01843 221 290

St Paul’s Road, Cliftonville, Margate, Kent CT9 2DB.
Facilities in St Paul’s are:
Monday to Friday – washing machine and dryer are £2.50 per load and St Paul’s provide the washing powder. They will load your washing and tell you when to come back for it.

Drop in centre for homelessness every Wednesday from 10am-12pm
Staff support and start the process of finding long-term accommodation and help with access to benefits and health care.

Hot Meals:
£3 for hot meal, pudding and drink. Available from 12pm-2pm Monday-Friday. If people are homeless and/or are in obvious hardship, the meal will be free. Plus staff will complete a budgeting plan with the person if required.

St Paul’s Church, Northdown Road

Monday, Tuesday, and Thursday 10.30am-12pm there is tea and toast available free.
Wednesday 7pm-9pm tea, biscuits or doughnuts free and social activities.

Thanet Home Improvement Agency

01843 855 550

Helping people to remain in their own home in greater comfort, security, independence and dignity
Free advice and guidance. Work undertaken includes bathroom adaptations, improvements to doors and windows, stairlifts, structural repairs… no job too large or too small.

Stop Loan Sharks

0300 555 222

Report Loan Sharks in confidence (local call rate).
Or email: reportaloanshark@stoploansharks.gov.uk

 


 
Health and wellbeing

HealthWalks

Health walks are short, volunteer-led local walks aimed at those who wish to be more active. Walks are generally between 40 to 90 minutes and leave from accessible venues such as libraries and leisure centres throughout east Kent. There is no need to book, just turn up for a free HealthWalk. Most of the HealthWalks finish with refreshments and a chat. Walking in a group is a great way to start walking and to stay motivated. You’ll make friends, discover new places to walk in your neighbourhood and improve your health and wellbeing at the same time.
A great way to get fit, make friends, lose weight and have fun!
More information on: www.kent.gov.uk
There are a number of local walks that run during term-time, including: Broadstairs, Margate, Ramsgate Cliftonville, Pegwell.

ActiveThanet

ActiveThanet is a directory of clubs & societies in Thanet. From sports & hobbies to dance & drama. In Ramsgate, Margate, Broadstairs, Sandwich and neighbouring villages. They also have a facebook page.
www.activethanet.com

East Kent User Forum

Lunch Club

Social networking self-help group who meet for lunch and a chat. No disabled access.
If you are interested in finding out more, or you think you would benefit from this kind of group, contact: Maggie or Amanda on
01843 230 626.

Breakfast Club

Come along and meet for breakfast and then trawl the charity shops for bargains afterwards and help your money go further.
For more information on the befriending groups please contact us on:
Thanet 01843 230 726.

Book Club

An active mental health group of avid readers from many different backgrounds. Meet once a month at Margate Library. For more information please call Maggie Gallant on 01843 230 726.

Addaction PTP Thanet: Move To Improve Walk

A good way to get some gentle exercise and meet new friends.
Meet us outside Thanet Gateway (Margate Library).
Call 01843 293 844 for more information.

Move To Improve Swim

A friendly and informal way to make new friends and get some gentle exercise at your own pace.
Meet us outside Hartsdown Leisure Centre, Hartsdown Park, Hartsdown Road.
Call 01843 293 844 for more information.

Thanet Community Service

Tel: 01843 280 022

We enable people to cope with, manage and improve their own mental health. We offer the following services:
– Help to develop your social life, make new friends, build self-confidence and develop your skills.
– Information and advice on how to access activities and services in the local community such as sport, leisure classes, social groups, training and education.
– Access to Thanet Day Service’s community-based groups and opportunities for service users to run their own services and support each other.
– The opportunity to work with a Community Link Advisor to help explore your choices and put together your own personalised recovery plan.
– Mental health advice for relatives and friends to increase their understanding of your support needs.

 


Support for carers

Cruse Bereavement

National helpline on 0844 477 9400
Young people’s free phone helpline 0808 808 1677

Cruse is a national charity that provides advice, information and support to anyone who has been bereaved (children, young people and adults), whenever or however then death occurred. The service is provided by trained, experienced volunteers, and is confidential and free.

The Carers Trust

For practical help, information, support and guidance to care for someone with dementia, or just to talk to someone about a ‘bad day’, call the Alzheimer’s Society.
The National Dementia Helpline 0845 300 0336 can provide information, support, guidance and signposting to other appropriate organisations.
The Helpline is usually open from 8.30am to 6.30pm Monday to Friday.

Care Navigator Service

Tel: 01843 592 406

Foresters Hall, Meeting Street, Ramsgate, Kent CT11 9RT

If you are an older adult living in the Thanet area and would like information regarding local resources and organisations that can assist you, then please call to arrange a meeting with a Care Navigator. The Care Navigator can investigate and provide a list of potential solutions to best suit your needs regarding the following issues: finance, social, personal, legal, housing, health, family and transport. The service is free, impartial, confidential and non-judgmental.

Volcare

Tel: 01227 749 400
Email: volcare@aol.com

Canterbury & Thanet Area
Kate Gollop
16 Reculver Road, Herne Bay, Kent CT6 6LE

Volcare offers a home-based respite care service for carers, providing occasional respite breaks for carers, which can be for a day or longer. The service is free at the point of delivery and fully funded by Social Services. Full time volunteers are introduced to carers and their families, and get to know them prior to taking over the caring role and giving the carer a break.

Kent Carers Emergency Card Information

Tel: 01634 577 340 – Gillingham or 01304 364 637 – Deal

One of the main concerns that carers have is what will happen to the person they look after if they are taken ill or involved in an accident.
The Carers’ Emergency Card provides the peace of mind by providing access assistance in emergencies.
Carers are issued with a credit card sized card that the carer should carry at all times so that it can be used as an instant source of identification in the event of an accident or sudden illness.
The card does not have any personal details on it, only a unique registration number and the telephone number of the central help line.
In an emergency situation anyone can telephone the number on the card and quote the unique registration number printed on the card.
The contact centre uses the registration number to easily access the carer’s pre-arranged emergency plan and puts it into action.
This free service is available 24-hours a day, 7 days a week.
Eligibility this emergency card is for anyone who cares for someone else and lives in Kent. Young carers (under 18) can also apply.

Carers UK

Advice Line 0808 808 7777
www.carersuk.org

Coping with caring

For practical help, information, support and guidance to care for someone with dementia or just to talk to someone about a ‘bad day’ call the Alzheimer’s Society
National Dementia Helpline 0845 300 0336.
The Helpline is usually open from 8.30am to 6.30pm Monday to Friday.

 


 
Children and Young People

Six Bells Children Centre

For every child aged 0-5 years. We work closely as a Network with Cliftonville Children’s Centre to provide a range of services across the area. The two centres cover Margate Central, Cliftonville, Salmestone and Kingsgate and parents are welcome to access services at either centre. Services include Parent and Toddler Groups, Breastfeeding Support, Low Cost Home Safety Scheme, Children’s Book Library, Fathers Group, Young Parents (YAPS) group, Parenting courses and much more.
Centre Manager: Sheridan Grundy, Children’s Centre Network Manager:
01843 254500 or sheridan.grundy@kent.gov.uk
Designated  Safeguarding Person: Jane Higgins, Team Leader Operations
01843 254 500 or jane.higgins@kent.gov.uk

Connexions

Monday: 1pm-5pm
Tuesday, Wednesday & Thursday: 9am-5pm
Friday: closed
Advice on learning, living and working. For 13-19, also support for people up to 25 years old who have a learning disability. We can help if you:need advice on your subject choices

  • are thinking about your career options
  • are looking for a job
  • want to find out more about courses and training opportunities in your area
  • have something on your mind and would like to speak to someone in confidence – this could be health, money, housing or relationship issues
  • are  thinking about volunteering

Ramsgate CAP, Paragon House, Albert Street, Ramsgate, Kent CT11 9HD
T: 01843 593 395 F: 01843 593 737

Addaction Young Persons’ Services

Addaction Young Person's Services

Addaction provides friendly and expert advice and information about drugs and alcohol.

Visit: www.youngaddaction.org.uk

Bromley BYPASS 020 8460 9952
Kent 01227 456 744
Greenwich 020 8921 6907
Feltham Young Offenders’ Institution
 020 8844 5415

Visit the Addaction website www.addaction.org.uk for a full list of our services.

 



Housing Support for People Living in Kent

Based in Ashford.

01233 504 960

16Plus

16Plus in Kent are here for young people living in care from the age of 16 in Whitstable, Ramsgate, Ashford and Swanley. We provide support when young people leave care until their 21st birthday (or up to the age of 24 if they are still studying).
01233 504 960
sue.clifton@kent.gov.uk

Children’s Social Services

08458 247 100 – for all Social Services general enquiries.

Quarterdeck Youth Centre

Quarterdeck is a large youth centre in Cliftonville, Margate.
All young people are welcome and membership is free.
www.quarterdeckyouthcentre.co.uk
Current programme and opening times are shown below:

Day Opening Times Ages Session Activities
Monday 7pm – 9:30pm 13 – 19 years Workshops & Courses Music Workshops, Street Dance, Sports Leaders Course, Duke of Edinburgh’s Award
Tuesday 7pm – 9pm 11 – 13 years Junior Youth Club Sports, Arts & Crafts, Cooking, Games, Wii
Wednesday 7pm – 9:30pm 13 – 19 years Youth Club Arts Award, Badminton, Table Tennis
Thursday 7pm – 9pm 13 – 19 years ‘Aiming High’ Youth Club for Disabled Young People Arts & Crafts, Sports, Cooking, Games
Friday 7pm – 9.30pm 13 – 19 years Youth Club Sports, Arts & Crafts, Cooking, Wii games/arcade dance pads
Saturday 2pm – 4pm 11 – 19 years Youth Club Sports, Music, Pool, Table Tennis, Wii games/arcade dance pads

Engage Thanet

The Thanet Engage Young People, Children and Families Forum (Engage) exists to provide top quality workshops, events and opportunities for young people in Thanet aged 0-19 years. Engage is made up of a number of different organisations from around Thanet.
The focus is on young people aged 11-19 (up to 25 in the case of those with a disability) and with support and provision also for children aged 0-11 and their families. Keep updated on community events for young people and families on www.engagethanet.co.uk and add Engage Thanet on your Facebook.

Childline

0800 1111

If you are worried about anything, it could be something big or something small – don’t bottle it up. It can really help if you talk to someone. If there is something on your mind, Childline is here for you.
www.childline.org.uk

4us2

4us2 is a parent-led charity working to improve the lives of disabled children, young people and their families across Canterbury, Swale and Thanet. We support children and young people with disabilities and their families by:

  • Speaking up for what families need in terms of service
  • Delivering or commissioning services where we see a gap
  • Supporting professionals to develop quality service
  • Delivering activities for families

For more details about our services, days out and short breaks for disabled children, please phone Andrea Bennett on 01227 741748 or 07519 716186 or email us at info@4us2.org.

 



Older People

Age UK

01843 223881

Day centre open 10am-4pm Monday – Friday for over 60’s. Address: Randolph House, Zion Place, Margate, Kent CT9 1RP (near Aldi supermarket).
Services include hairdressing, befriending, and Citizens Advice. Activities include speakers, outings and games, as well as reasonably priced meals and refreshments. The Age UK Group works to improve later life for everyone by providing life-enhancing services and vital support.
Free national information line on 0800 169 6565. It’s open 365 days a year from 8am to 7pm.
Our information guides are short and easy to digest, giving a comprehensive overview of the relevant topic. Information sheets and fact sheets are longer with more detail, and are aimed at professionals.

Address: Randolph House, Randolph Square, Zion Place, MARGATECT9 1RT (near Aldi supermarket in Cliftonville) Contact details: Telephone: 01843 223881 Opening times: Mon-Fri 10am-4pm

 

Services offered

Minibus

We can offer services to people in the following areas:
Cliftonville, Margate, Westbrook, Garlinge, Westgate On Sea, Birchington, Minnis Bay, St Nicholas At Wade, Acole, Manston, Westwood CT7, CT8, CT9, CT12

Products

Offers face-to-face information on a range of insurance and other products and services designed especially for the over 50s. Car Insurance, Energy Services, Funeral Plans, Home Insurance, Legal Services, Lottery, Personal Alarms, Travel Insurance.

Thanet Home Improvement Agency

Dundee House, Albion Place, Ramsgate, Kent CT11 8HQ
Telephone: 0845 601 4430
www.intouchsupport.co.uk

What does it do? We can help you with things like: new grips and handrails; levelling floors and creating ramps; adapting bathrooms and installing showers. Depending on which area you live in we may be able to help with other things like: organising other work to your home; having benefits checked; making your home more secure; and a handyperson service.

  • Your first visit will always be free
  • There is no pressure to go on to use our service
  • You can say if you want the work to go ahead and what you want done
  • We will tell you if you need to pay for anything
  • We use quality builders

East Kent Over 50s service

01843 228 083
This service offers help with your debts, welfare benefits or housing.

Kent Social Care Professionals Domiciliary Service

01622 764 014
This number is open 24-hours a day, 7 days a week. Care workers are highly skilled and provide support and companionship as standard. Our wide range of services includes: accompaniment to outings and appointments; domestic help including shopping and bill payment; dementia care; palliative care; personal care and respite care.

CROP – Citizens Rights for Older People

01227 789 777
Advocacy service for people aged over 60. Offer assistance with financial matters, completing forms, making a complaint, dealing with family conflict, negotiating care or moving to sheltered accommodation or residential care.

Dementia helpline

0845 604 4391 – open 24 hours
Worried about your memory? Concerned that you, a family member or friend may have dementia?
Just been diagnosed with dementia and don’t know what to do next? This helpline also provides support for people caring for somebody with dementia.

Trinity Resource Centre

01843 294 229
St Mary’s Avenue, Cliftonville, Margate, Kent CT9 3TN. Information about range of community events and services, particularly for older people, is held here.

Thanet Community Mental Health Team for Older People

Lydden Unit
Thanet Mental Health Unit
164 Ramsgate Road
Margate
CT9 4BF
Tel: 01843 234572
Fax: 01843 234574

Referrals by GP ONLY- written or faxed.
Open Monday to Friday from 9am to 5pm.

We provide services to people aged 65 and over with possible mental health difficulties, functional and organic, requiring specialist assessment and treatment.
Referrals are screened once received, and following team discussion appointments are offered with an appropriate mental health professional.

Cruse Bereavement

National helpline on 0844 477 9400
Young people’s free phone helpline 0808 808 1677
Cruse is a national charity that provides advice, information and support to anyone who has been bereaved (children, young people and adults), whenever or however then death occurred. The service is provided by trained, experienced volunteers, and is confidential and free.

 


 
Alcohol, Substance Misuse and Gambling

Addaction Substance Misuse

01843 298355
For help with drug problems only. Can only help people with alcohol problems who have a certificate called: ATR from privation: Alcohol Treatment Requirement.
www.kca.org.uk 

CRI East Kent Alcohol Service

01843 578 020
www.cri.org.uk
Alcohol problems only
Waiting times: 1 month approximately.
Address: 44 Hawley Square, Margate, Kent.

Call Drinkline

0800 917 8282 (Free & 24 hours)
If you have physical withdrawal symptoms, you should take medical advice before stopping completely – as it can be dangerous to do this too quickly without proper advice and support.

Drinkaware.co.uk

General information on drinking.
A good website with lots of information about how alcohol can affect you.

East Kent Alcoholics Anonymous

01227 455557
Local AA meetings.
www.eastkentaa.org

Gamcare

0808 8020 133 (helpline)
Provides support, information and advice to anyone suffering through a gambling problem.
A good website with all information you need: www.gamcare.org.uk

Breakeven

Free specialist counselling for anyone affected by gambling (Maidstone only). Offers phone and online support as well.
For more information please contact Breakeven Kent on 01273 833722
info@sussexbreakeven.org.uk or visit www.sussexbreakeven.org.uk

Addiction Helper

www.addictionhelper.com
An independent service for people with addictions, created by people in recovery. Clients can find the nearest access point in Thanet to have therapy.
Their addiction pages give you all the information you’ll need about addiction to alcohol, illegal and prescription drugs, gambling, and sex and love.

 



Domestic Abuse

Stop Adult Abuse

01634 306 000 Out-of-hours emergency 0845 762 6777
Safeguarding vulnerable adults committee .

The Freedom Programme

07926 824 183
Thanet domestic abuse forum.

Domestic Violence Thanet District Council

01843 577 165

Thanet Domestic Abuse Directory

01843 577 608

Mankind Domestic Abuse

helpline for male victims 01843 334244
See also www.mankind.org.uk

Various resources

See also http://www.domesticabuseservices.org.uk/ for a huge range of local resources.
Remember, if you or someone else is in immediate danger of being harmed, call 999.

 


 
Employment, Voluntary Work and Education

 

Kent Supported Employment (KSE) provides support for people with a disability who are looking for a job. If you are looking for a job, you can work with your employment adviser to:

  • write a CV
  • complete application forms
  • search for jobs
  • learn interview skills
  • advise on in-work benefits
  • talk to employers
  • make sure you are treated equally

Thursday 9am-5pm at The Gateway.

Rethink Employment Services – Thanet Way

Help with job search for people with mental health problems. For enquiries and how to be referred,
call 01843 229 402.

Volunteer Bureau

Drop in and have a friendly informal chat about what voluntary work options there are in your area of interest.
12pm-3pm every Tuesday at The Gateway.

East Kent ITec – Free Educational Courses

Based in Margate Kent. For further information on current courses call 01843 223 433.

General information about employment

www.direct.gov.uk/employment

Volunteering with the Kent Wildlife Trust

Fancy volunteering with local wildlife in Thanet? Contact Paul Pearce.
General enquiries: 01622 662 012
Direct dial: 01622 357 860
Email: paul.pearce@kentwildlife.org.uk