Everyone at Thinkaction is committed to giving you the best quality service and we appreciate your feedback – good or bad – to enable us to continually improve the way we support you.
If you have any suggestions as to how we can improve our service, we want to hear about them. You can give us feedback on our contact form.
We’ll do all we can to sort out your issue as quickly as possible. If you’re unhappy about how you’re being treated we’ll try our best to find an informal way to resolve the issue.
At your initial assessment, we’ll explain what your Thinkaction treatment or service will entail together with the waiting times and length of treatment.
Thinkaction, 67-69 Cowcross Street, London EC1M 6PU
If you’re still unhappy, you can make a complaint to The Ombudsman. They will normally only take on a complaint if you have been through our process and you are not satisfied with the outcome. You can contact their helpline on 0345 015 4033.
As all of our services are registered with the Care Quality Commission in England and the Care Inspectorate in Scotland, you can also make a complaint or give feedback directly to them.
CQC (England) 03000 616161.
Care Inspectorate Scotland: Tel 0345 600 9527.
Thinkaction is part of Addaction, a registered charity.