Chat with us, powered by LiveChat


We know that confidentiality is really important to people who use our services.

Wherever possible we  keep everything discussed between us confidential. However, if we are really worried about your safety or the safety of others, we may give other professionals information to protect you or others. This happens very rarely and we will always aim to let you know first. If you want to know more about this then just ask.

Thinkaction has a robust and comprehensive Safeguarding Policy in place to protect all of our service users, their families and our staff from any harm. We firmly believe that safeguarding is everyone’s business.

We will need to keep information about you for the following reasons:

  • So that we can remember what is talked about with you
  • So that we can keep you safe from harm
  • So that we can monitor your progress over treatment

The information that we keep will be in the form of computer records.

When we are not using it, it will be kept securely.

We also need to collect information to send reports to NHS digital and the Clinical Commissioning Group (CCG)/our commissioners.  This information does not identify you individually and is used to look at the performance and activity of our services nationally and locally.

Practitioners will talk to you about confidentiality and what it means and how it may affect you.